SHIPPING + RETURNS
Grim + Proper uses the USPS as it’s carrier for products. We offer a $5 USD flat rate shipping charge on all US orders with free shipping on orders over $50.
We offer International Shipping through USPS at a flat rate of $15 USD. Free for International orders over $150 USD.
We will get your order shipped within 2-3 business days of your order date.
If you need to make a return/exchange please email us at firstname.lastname@example.org with your order number.
We accept returns/exchanges within 15 days of delivery for store credit only!
The items must be returned in new condition/unwashed.
Customers will be responsible for return shipping costs.
Once your return is delivered back to us, (there is a 2-3 business day processing time) a code will be issued via email, along with instructions. This code may be used towards the purchase of any available items!
No exceptions : if a package comes back for any reason, such as invalid address, unpaid custom charges etc- store credit is the only refund option- please be aware.
We thank you for your support + understanding.
Note that we do not include shipping fees in store credit.
All duties/customs and taxes are the responsibility of the recipient.
We do not cover these additional charges by your customs dept.
Some delays in shipping may be expected.
Orders may take up to 3 weeks for delivery.
If you receive a refund, the cost of return shipping will be deducted from your refund.
- We ship to international residential addresses only; we do not ship to businesses, hotels, motels or resorts outside of the U.S.
- The customer assumes the cost of any return shipping for refunds or exchanges.
- During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.
- International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Grimandproper.com, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government can be refunded.
- We are required to complete a customs declaration with the retail value of the item(s) purchased, Grim + Proper cannot legally declare your order as a gift.
- Our current available shipping method is through USPS.
- All prices are in US dollars.
ALL ITEMS ON SALE ARE FINAL SALE.
Final Sale items are NOT eligible for Return or Exchange.
Unfortunately, we have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Some delays in shipping may be expected. Orders may take up to 3 weeks for delivery.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.