Frequently Asked Questions
How long does shipping take?
Orders are processed Monday thru Friday, excluding major holidays, and are usually shipped from the USA within 2/3 business days. We will e-mail you a shipment notification once your order ships.
All order inquiries should be made to: firstname.lastname@example.org
Please do not DM Instagram or Facebook. They will not get answered any faster!
How soon will I get a response?
Email response time is 24-48 business hours. (this excludes weekends).
I forgot to put my discount code in, can you add this after my order is placed?
Unfortunately, once your order is placed we can not add a promo code. Please make sure to put promo codes in at checkout in the “promo code” box.
Can you tell me how I'll be charged for customs and import charges?
Unfortunately, we have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Can I cancel my order?
Once your order is confirmed we immediately begin processing your order and cannot cancel your order.
Can I add or remove items from my order?
Once your order is confirmed we immediately begin processing your order and cannot add or remove items from your order.
What if I need to change my address?
We maybe be able change the address of your package if it has not been mailed yet, so try to email us (email@example.com) ASAP!
Unfortunately, once the package leaves our facility - questions, comments and concerns will have to be directed to your local post office.
Why didn't my discount code work?
Make sure you entered it correctly. Discount codes cannot be stacked. If the issue continues, contact us at firstname.lastname@example.org.
What if an item in my order is damaged or defective?
If you receive a damaged or defective item, e-mail email@example.com with a photo and your order number and we’ll take care of you.
What Payments Do You Accept?
Just about everything! A list can be found at the bottom of our home page on our website. We accept all major credit cards, Apple Pay, Amazon Pay, Google Pay, Venmo, Paypal, Klarna and more!
Will I be charged tax?
We are required to collect sales tax for the state you reside in.
Are duties and taxes included with international orders?
Import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.
I would like to sell Grim + Proper products, how do I set up a wholesale account?
For all wholesale inquiries, please email firstname.lastname@example.org and include the following information:
Name of shop
Website and/or photos
Physical street address
Other brands you sell
Years in business